“Change brings Opportunity” – Nindo Qubein

Significant change is complex, costly, unsettling and difficult to achieve so, how can it be delivered successfully? The trick is to keep change under control using tried and tested techniques. No one programme will be the same but, based on practical experience, the following 10 steps will help you minimise common pitfalls and deliver that opportunity.

10 Steps to Change:

  1. Recognise the need for, and define the requirement for change
  2. Baseline capability and identify improvement opportunities
  3. Gain consensus for change
  4. Plan the change
  5. Helping to Design, Develop and Test New Capability
  6. Roles, Responsibilities and Accountabilities
  7. Implement new capability
  8. Check benefits are achieved
  9. Sustain changes
  10. Monitor for continuous improvement.

And don’t forget communicate, communicate, communicate.


Over the coming weeks we will consider each step in more detail. Here’s Step 1 for starters:

Step 1 Recognise the need for, and define the requirement for change

Every change provides a different set of challenges. Here are some ideas:

  • Ensure change is linked to benefits
  • Anticipate future needs of stakeholders
  • Consider external influences; political, economic, social, technical, environmental, legal
  • Understand your current capability; strengths, weaknesses, opportunities, threats
  • Ensure you have a Champion for Change who is an accountable Senior
  • Gather information to make informed decisions
  • Consider funding and resource impacts
  • Consider major risks.